# Account Management This page provides an overview of the setup and management of user accounts, roles, permissions, and best practices within DOKK. *** ### **1. Account Creation and Setup** * **Administrative Oversight**: Only designated members of the DOKK IT team can create accounts and set up organizations within the platform. The process is managed to ensure accuracy, data privacy, and security. * **Initial Setup**: During account setup, DOKK administrators work directly with ports and agencies to establish the main "Admin" user, who will oversee the organization's account within DOKK. ### **2. User Roles and Permissions** DOKK’s user roles are tailored to provide appropriate access levels based on organizational needs: * **Admin User**: This is the primary account type within an organization. Admin users have full control, including the ability to update organization information, manage port calls, and oversee team roles. Only one admin account is permitted per organization. * **Primary User**: Primary users have access to core platform features, including port call bookings (for agencies) and port call management (for ports). Primary users can also be assigned specific ports, quays, or functions within the organization. * **Reporter User**: This role has limited permissions focused on viewing data. Reporter users can observe ongoing port calls, add comments, and stay updated through DOKK notifications. ### **3. Account Deactivation and Transfer Policies** * **Account Deactivation**: Admins can request deactivation of accounts if a user leaves the organization or no longer requires access to the platform. Deactivated accounts are non-refundable and cannot be reassigned. * **Account Transfer**: To maintain user data integrity, DOKK accounts are strictly tied to individual users. Transfer of account access or login credentials is prohibited. ### **4. User Authentication and Security** * **Account Identification**: Each account is linked to the user’s official email address within the organization. Users must ensure their email and contact information are up to date in their account settings. * **Password and Login Security**: Users are encouraged to maintain strong passwords and regularly update them. * **Two-Factor Authentication (2FA)**: Currently, 2FA is only mandatory for developers accessing the Azure Web Apps. However, DOKK is exploring further security measures to safeguard platform access. ### **5. Adding Additional Users** Additional user accounts are invoiced upon creation and annually thereafter. Please refer to [/pages/ZXxfwYY21Yz9PCv9X7ja#id-2.-additional-user-accounts](https://info.dokk.com/billing/pages/ZXxfwYY21Yz9PCv9X7ja#id-2.-additional-user-accounts "mention") for current pricing. offers custom pricing for organizations with multiple additional users or unique requirements. Please refer to our Plans and Pricing for further details. ### **6. Support for Account-Related Issues** * For any questions or concerns related to account setup, permissions, or deactivation, users can contact the DOKK IT team at . * Our team is committed to helping organizations manage their accounts effectively and securely. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://info.dokk.com/billing/account-management.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.