# Plans and Pricing

This page provides a comprehensive overview of our pricing structure, including the fees associated with port calls, user accounts, and additional services.

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### Plans and pricing for 2024-2025

The following pricing for DOKK services was established in **November 2024** and will remain valid through the end of **2025**. Any adjustments to our pricing will be communicated directly to the administration users of each organization well in advance.

Our commitment is to ensure that any price changes for existing services are:

* **Moderate:** Reflecting only necessary adjustments.
* **Transparent:** Based on Iceland's cost index.
* **Fair:** Supporting widespread and affordable access to the platform.

At DOKK, we prioritize providing accessible and fair pricing to enable broad adoption of this cruise booking platform across ports and agencies. This approach aligns with our vision to enhance operational efficiency while fostering inclusivity within the cruise industry.

DOKK is wholly owned and operated by **Faxaflóahafnir sf.**, and we uphold the principle of maintaining reasonable pricing for all services offered by the port. This extends to the use of our proprietary software solutions, ensuring they remain an integral part of the value we provide to our partners.

### Summary of cost

* Accepted and finished port calls:&#x20;
  * 1,490 ISK -VAT&#x20;
    * 1,590 ISK -VAT for 2026
* Additional organization accounts:&#x20;
  * 23,000 ISK -VAT
    * 26,900 ISK -VAT for 2026
* Custom developed solutions:
  * 15,000 ISK -VAT per hour (minimum of 1 hour)
    * 18,000 ISK -VAT per hour for 2026
* Data extraction
  * 15,000 ISK -VAT per hour (minimum of 1 hour)
  * 18,000 ISK -VAT per hour for 2026

### **1. Port Call Fees**

* **Standard Port Call Fee**: Each completed port call is billed at **1,490 ISK** (excluding VAT). This fee is charged to the port organization upon the successful completion of each port call.
* **Billing Cycle**: Port call fees are accumulated throughout the calendar year and invoiced annually. Invoices are issued by Faxaflóahafnir's (FFH) finance department at the end of each year.
* **Annual Adjustments**: DOKK reserves the right to adjust port call fees annually, based on Iceland's Consumer Price Index (CPI) and other economic factors, ensuring fees reflect inflation trends and support sustainable platform operations.

### **2. Additional User Accounts**

* **Admin Account**: Each organization is provided with one admin account at no additional cost. This primary account oversees the organization’s settings, permissions, and port call management.
* **Additional Accounts**: Additional user accounts for team members are billed at **23,000 ISK** per year (excluding VAT) per account.
  * **Discounts and Custom Pricing**: DOKK offers special rates for organizations needing a substantial number of additional accounts. Contact us for custom pricing options.
  * **Account Deactivation and Fees**: If an account is deactivated shortly after creation, prorated fees may apply. For example, if an account is deactivated within one month, the organization may be charged a prorated fee based on 11/12ths of the annual cost.

### 3. Development, Data Insights and Delivery

* **Custom Development Work:**\
  If your port, agency, or organization requires specific development work that does not align with DOKK's platform roadmap or future goals, we may consider custom development.
  * **Fee: 15,000 ISK per hour** (excluding VAT).
  * **Conditions:** Development work will only be undertaken if it addresses a critical need specific to your organization and is not universally applicable to the platform.
* **Data Extraction and Analytics:**\
  We encourage users to utilize the **Export to Excel** feature in the `/portcall` page, which allows filtering by date range, vessels, quays (locations), and more. However, for advanced data extraction or analysis that cannot be achieved through the platform’s tools, DOKK offers custom data services:
  * **Fee: 15,000 ISK per hour** (excluding VAT).
  * **Conditions:**
    * Work is billed hourly, with no subdivisions or discounts for larger projects.
    * DOKK reserves the right to decline requests if they are not feasible or outside our scope of expertise. This also applies to any requested development work
* **API Keys for Internal Usage**

  API keys are **currently** provided at no additional cost for organizations using DOKK to access data and integrate with their systems. These keys enable authorized users to interact programmatically with DOKK's platform.

  * **Availability**:
    * API keys are issued to organizations with active accounts on the DOKK platform.
    * Keys are intended for **internal use only** to access and process data relevant to the organization's operations.
  * **Access**:
    * Organizations must request API keys through the [support-request-form](https://info.dokk.com/support/support-request-form "mention") or via email at <dokk@dokk.is>.
    * All API requests are subject to throttling limits to ensure fair use.

### **4. Future Services and Billable Items**

* **Enhanced Features**: As DOKK continues to develop, additional services, such as real-time optimization tools and advanced analytics, may become available to users. Pricing for these features will be communicated in advance.
* **Flexible Billing Options**: DOKK is currently exploring automatic billing solutions for added convenience. Although invoices are currently managed manually, we are working with partners to develop flexible payment options, including credit card billing, for smoother transactions.

### **5. Billing and Payments**

* **Invoicing Process**: All invoices are issued in Icelandic Krona (ISK) and managed by FFH's finance department. Port organizations will receive detailed invoices reflecting annual port call activity and any additional accounts.
* **Payment Inquiries and Support**: For any questions about billing or payment issues, please contact our finance team at <fjarmal@faxafloahafnir.is>.
* **Late Payments**: DOKK reserves the right to suspend account access for unpaid invoices after multiple reminders and follow-ups. However, we aim to maintain flexible payment terms to accommodate client needs.

### **6. Contact Us**

* If you have any specific questions about your plan, need a custom solution, or want to discuss additional user accounts, please reach out to us at <fjarmal@faxafloahafnir.is>.

DOKK is committed to providing transparent pricing that supports fair access to all platform features. We appreciate the trust you place in us to help manage port call processes and look forward to continuing to serve you with improved tools and support.
